Refund policy
Parols of America Return & Refund Policy
At Parols of America, we take great care in preparing and packaging every order. Many of our products are handmade and delicate, and our full-size parols are double bubble wrapped, double boxed, and insured before making their way to you.
Because of the handmade, delicate, and seasonal nature of our products, all sales are final except in cases where an item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at contact@parolsofamerica.com within 7 business days of delivery.
To help us resolve the issue and, when applicable, file a claim with our shipping insurance provider, we may ask you to provide photographs of:
- The damaged or defective item
- The entire item
- The exterior shipping box
- The interior packaging
- Any visible damage to the shipping box
Please do not discard the item, shipping boxes, or original packaging until your claim has been resolved. The shipping carrier or insurance provider may require these materials as part of the claims process.
If a return is required, Parols of America will provide a prepaid return shipping label.
If the same item is available, we will provide a replacement. If a replacement is unavailable, we will issue a refund for the affected item.
Handmade Variations
Our parols and many of our other products are handmade by artisans in the Philippines. Small variations in color, shape, measurements, patterns, shell placement, paint, finishing, and other handcrafted details are normal and make each piece unique.
These natural handmade variations are not considered defects and do not qualify an item for a return, replacement, or refund.
Colors may also appear slightly different in person due to photography, lighting, and individual screen settings.
Change-of-Mind Returns & Exchanges
We do not accept returns or exchanges for change of mind, ordering the wrong size or design, or deciding that an item is no longer wanted.
Please review product descriptions, measurements, photographs, and other listing details carefully before placing your order. If you have questions about an item before purchasing, we're always happy to help.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact us at contact@parolsofamerica.com as soon as possible.
We will do our best to accommodate your request. However, orders are prepared for shipment quickly, and we cannot guarantee that an order can be changed or canceled once it has entered fulfillment.
Orders that have already shipped cannot be canceled.
Shipping Delays
Delivery dates and transit times provided by Parols of America or the shipping carrier are estimates unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, holidays, customs processing, or other circumstances outside our control do not qualify an order for a refund.
If your package appears to be lost in transit, please contact us so we can assist with tracking and, when applicable, a shipping insurance claim.
Outdoor Use & Weather Damage
Many customers choose to display their parols outdoors; however, our parols are water resistant, not waterproof or weatherproof.
Damage resulting from outdoor exposure—including rain, moisture, high winds, storms, or a parol striking another surface—is not considered a product defect and is not eligible for a refund or replacement.
Outdoor display is at the customer's own risk.
Protective Plastic Covering
The clear plastic covering on our parols provides additional protection from moisture, dust, and accidental contact. We recommend leaving it in place whenever possible.
Damage occurring after the protective covering has been removed, modified, or replaced is not considered a manufacturing defect unless the underlying issue was present when the product was delivered.
Canadian Orders, Customs & Import Fees
Customers in Canada are responsible for any applicable customs duties, taxes, brokerage charges, or other import-related fees.
Customs charges and import fees are non-refundable by Parols of America, and delays caused by customs processing are outside our control.
Refund Processing
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued vary by bank or payment provider.
Original shipping charges and customs/import fees are non-refundable except when required as part of an approved damaged or defective item claim.
Questions?
We want you to feel confident ordering from Parols of America. If you have questions about a product, your order, or this policy, please contact us before purchasing.
Parols of America
contact@parolsofamerica.com