Shipping policy

Parols of America Shipping Policy

At Parols of America, our parols and many of our products are handmade in the Philippines and commercially imported to our location in Ohio, USA before being offered for sale.

This means your order ships directly from the United States rather than individually from the Philippines.

Shipping Within the Contiguous United States

We ship throughout the 48 contiguous United States.

Orders of $50 or more qualify for FREE standard shipping within the 48 contiguous United States.

For most orders, please allow approximately 3–8 business days from the date your order is placed for delivery, depending on your location.

Delivery timeframes are estimates and may be affected by carrier delays, holidays, severe weather, or other circumstances outside our control.

Alaska & Hawaii

We ship eligible products to Alaska and Hawaii for a flat $15 shipping fee.

Due to their size, our 30" and 35" parols cannot be shipped to Alaska or Hawaii.

These larger parols are available for shipping within the 48 contiguous United States only.

Shipping to Canada

Canada is currently the only international destination to which we ship.

Economy Shipping to Canada is a flat $20.

Canadian Economy orders typically arrive within approximately 7–22 business days from the date the order is placed.

International delivery times are estimates and may vary due to destination, carrier delays, customs processing, holidays, weather, or other circumstances outside our control.

Due to their size, our 30" and 35" parols cannot be shipped to Canada.

Canadian Customs, Duties & Taxes

Canadian customers are responsible for any applicable customs duties, taxes, brokerage fees, or other import-related charges assessed by Canadian authorities or the shipping carrier.

These charges are not included in our shipping fee and are not collected or controlled by Parols of America.

Parols of America is not responsible for delays caused by customs processing.

Do U.S. Customers Pay Import Duties?

No.

Although our parols are handmade in the Philippines, they are commercially imported into the United States before being offered for sale. Applicable import duties associated with bringing our inventory into the United States have already been handled and paid by us.

Your individual order ships domestically from our location in Ohio, so customers within the United States do not need to arrange international shipping, navigate customs, or pay import duties upon delivery.

Order Processing & Tracking

Once your order has been prepared and shipped, tracking information will be sent to the email address or contact information provided at checkout when tracking is available.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

During the Christmas season and other high-volume periods, order processing and carrier transit times may be longer than usual. We strongly recommend ordering early, particularly if your order is needed by a specific date.

Christmas Delivery

Each holiday season, we will publish a recommended Christmas ordering deadline based on current carrier schedules.

Ordering by our recommended date provides the best opportunity for your package to arrive before Christmas; however, delivery dates are not guaranteed once an order has been transferred to the shipping carrier.

Carrier delays caused by weather, holiday volume, transportation disruptions, or other circumstances outside our control may occur.

We encourage customers to order early, particularly because many of our parols are seasonal and popular designs may sell out before Christmas.

Oversized Parols

Our 30" and 35" parols are available for shipping within the 48 contiguous United States only.

Because of their oversized shipping dimensions, we are unable to ship these parols to:

Alaska
Hawaii
Canada
Other international destinations

If an order is placed for an oversized parol to an ineligible destination, we reserve the right to cancel and refund the affected item.

How We Package Our Parols

Parols are handmade and delicate, so we take extra precautions when preparing them for shipment.

Our full-size parols are packaged using the following process:

Parol → Double Bubble Wrap → Inner Box → Outer Box

Full-size parols are double bubble wrapped and double boxed, and the exterior package is marked FRAGILE.

We also purchase third-party shipping insurance for our parols.

While no packaging method can completely eliminate the possibility of carrier damage, we take extensive precautions to help your parol arrive safely.

Damaged Packages

If your order arrives damaged, please contact us at contact@parolsofamerica.com within 7 business days of delivery.

Please keep the item, both shipping boxes, and all original packaging materials until the issue has been resolved. Photographs and packaging may be required for a shipping insurance claim.

Please see our Return & Refund Policy for complete information regarding damaged or defective products, replacements, and refunds.

Lost or Delayed Packages

If your tracking information shows that your package has stopped moving for an unusual amount of time or you believe your package may have been lost in transit, please contact us at contact@parolsofamerica.com.

We will assist with reviewing the tracking information and, when appropriate, working with the shipping carrier or our shipping insurance provider.

A package experiencing a carrier delay is not automatically considered lost.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as quickly as possible at contact@parolsofamerica.com. We will do our best to make the correction before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend checking around your property, with other members of your household, with neighbors, and with the shipping carrier.

If you are still unable to locate your package, please contact us so we can help determine the appropriate next steps.